Ten Ways to Help You Improve Customer Service
?Copyright 2005 Catherine Franz
Stay in contact with customers on a regular basis. Just
as it is bad news to send out too many emails to customers,
it is just as bad to not stay in contact with them.
Customers don't want to feel abandoned.
Here are three things to help you stay in touch.
(1) Offer them your e-zine subscription at least once a
month.
(2) Ask customers if they want to be updated by e-mail when
you make changes to your Web site.
(3) Follow-up after each sale to see if they are satisfied
with their purchase. Send an e-mail out a few days after
thei View the rest of this article
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment